To Apply

Please send a resume and cover letter to careers@urbantrans.com. If you feel you are a good fit for this job, please tell us why in your cover letter. Resumes without a cover letter will not be advanced to the hiring manager.

We appreciate all applicants; however, only those shortlisted for an interview will be contacted.  

Company Description

UrbanTrans North America is a woman-owned and operated transportation consulting firm with offices in Atlanta, Denver, Los Angeles, and Toronto. We specialize in implementing commuting programs in communities across North America. Our clients know us as experts in commute and travel behavior change (also called transportation demand management or TDM).

Our mission is to create sustainable environments by developing and advancing innovative transportation solutions.

Working at UrbanTrans means being part of a fiercely collaborative group of small, flexible teams with lots of opportunities to make a difference for our clients and their people. We’re a place for people who are problem-solvers, enjoy learning something new every day, and believe in leading by doing good.

Our firm strongly embraces diversity of all kinds and is committed to being a great place to work for all. Learn more about us.

Job Overview

UrbanTrans manages several transportation-focused organizations (also known as Transportation Management Associations or TMAs) that develop commute options programs to improve how people get to and from work. This role will primarily support that work.

The Program Specialist will help lead commuter outreach and support project delivery for our Atlanta-based TMAs. The goal is to get employees to rethink how they get to work and connect them with resources to make sustainable commuting modes—such as taking transit, carpooling, and working from home— more accessible and advantageous.

The Program Specialist will spend much of their time on the following types of project work:

• Planning and staffing in-person outreach events, including transportation fairs, kiosks/expos, tabling, lunch-and-learns, and other in-person engagement tactics (Estimated 40% of the time).
• One-on-one interaction with commuters, knowledgeably and persuasively discussing travel options, transportation service details, specialized program offerings, and more. This could occur in person, via Teams meetings, email and telephone, digital platforms, and more. (Estimated 40% of the time).
• Assisting project managers with various administrative tasks in support of program efforts. (Estimated 20% of the time).

To help paint the picture of a typical day for our Program Specialist, it could include any of the following work activities:

• Setting up and staffing outreach efforts at project sites across the Atlanta region. These events connect commuters with valuable and free information and services for sustainable travel options, commuter programs, and services to choose from when getting to work.
• Supporting data collection tasks for program measurement and evaluation
• Meeting commuters where they are, whether in person at their worksite, via email or phone calls to discuss specific program offerings
• Communicating relevant and timely transportation information to commuters, employers, and stakeholders, such as construction-related updates and information, transportation/transit service attributes, and other mode-specific details.
• Updating Salesforce databases with contact insights and attributes
• Monitoring TMA communications channels for commuter inquiries and answering frequently asked questions about transit options, schedules, and other relevant services
• Collaborating with our smart and talented teammates who are leading up key programs and projects in Atlanta, Los Angeles, Toronto, Denver, and beyond
• General support to project managers on varied tasks such as inventory management, material organization, meeting coordination, printing/collation, large mailings, ordering food, transporting materials, and other logistics

Required Knowledge, Experience, and Skills

• Computer skills, including Microsoft Office applications and video conference platforms.

• Outgoing and able to connect with people from a variety of backgrounds  

• Excellent written and oral communication skills for all types of customer service interactions 

• Excellent organizational skills and task-oriented

• Ability to manage, analyze, and engage with a large database of contacts  

• Ability to work productively in an open, dog-friendly office environment

• Ability to staff occasional events on weekends and/or early mornings or evenings.

• Ability to access and work effectively across a variety of work locations – project sites, in-office work, collaborating remotely

• Ability to pass a Department of Homeland Security background check for airport-related work

• Ability to lift, carry, and transport 25+ lbs

• Some local traveling is required for this position, but access to a personal vehicle is not necessary

• COVID-19 vaccination I that meets CDC recommended dosage is required due to the responsibilities of this position

• Self-motivated and proactive in their day-to-day work

Desired Knowledge and Experience

• At least two years of full-time professional experience related to sales, customer service, hospitality, administration, communications, marketing, public administration, and/or public outreach; and/or
• A bachelor’s degree or higher in a related field (hospitality, communications, business, marketing, environmental studies, or others)
• Bilingual in Spanish
• Knowledge of local and regional public transportation and commuter service in the Atlanta region
• Experience with executing public outreach events
• Knowledge of the sustainable transportation industry is highly desirable

URBANTRANS NORTH AMERICA IS AN EQUAL OPPORTUNITY EMPLOYER (EEO). URBANTRANS HAS AN OPEN WORKPLACE THAT CELEBRATES DIVERSITY.

Location: Atlanta, GA

Reports to: Senior Principal Consultant

Salary Range: $80,000 to $100,000 per year

Full Time

To Apply: Please send a resume and cover letter to careers@urbantrans.com

Company Description

UrbanTrans North America specializes in innovative transportation solutions. We are a woman-operated and owned transportation consulting firm with offices in Atlanta, GA; Denver, CO; Los Angeles, CA; and Toronto, ON. We focus on sustainable transportation programs and behavior change marketing.

Our mission is to create sustainable environments by developing and advancing innovative transportation solutions.

Working at UrbanTrans means being part of a fiercely collaborative group of small, flexible teams, with lots of opportunity to make a difference for our clients and their people. We’re a place for people who are problem-solvers, enjoy learning something new every day, and believe in leading by doing good.

Job Overview

This job is for you if you have a strong interest in the connection between transportation and sustainability, workforce development, and economic development AND professional experience in one or more of the following fields:

• Sustainable transportation, transportation demand management (TDM)
• Workforce development, community development
• Behavioral science
• B2B sales/employer partnership management

A typical day will be anything but typical. This position will lead projects and/or tasks from strategy development to the delivery of innovative, in-depth commuter transportation projects to key audiences within the ATL Airport Community Improvement Districts, covering employers located in and around Hartsfield-Jackson Atlanta International Airport.

If you want a job that directly and meaningfully improves people’s lives, tackles climate change, and is a little bit different every day, then you’re in the right place.

Here is a snapshot of this role’s key responsibilities:

• Leveraging transportation demand management, marketing, and organizational development principles to achieve project goals.
• Developing and fostering local stakeholder partnerships to support project goals.
• Implementing programs focused on shifting local travel behaviors of key audience segments including airport, knowledge-based, hospitality, warehouse, and lower-wage workers.
• Curating and communicating relevant and timely transportation information to commuters, employers, and stakeholders such as construction-related updates and information, transportation/ transit service attributes, and other mode-specific details.
• Implementing employer-facing outreach, sales, and partnerships for Transportation Management Associations (TMAs) in collaboration with existing team members.
• Leading, planning, and staffing engagement efforts such as presentations to large groups, outreach events, kiosks/expos, tabling, lunch and learns, and other in-person engagement tactics.
• Supporting data collection tasks required to inform program measurement and evaluation, with a strong data-led approach to decision-making.
• Supporting public involvement and engagement strategies to effectively reach broad This may include navigating crucial conversations regarding under-resourced communities, vulnerable populations, and underrepresented demographics.

Skills and Experience

Here are the key skillsets you will have to be an ideal candidate:

• Managing programs and projects. You have exceptional project management experience, teams, and skills such as:
  • Helping to set strategy to guide programs and initiatives across the finish line.
  • Allocating resources, initiatives, and timelines to exceed goals.
  • Commitment to quality.
  • Coaching teammates to work together to achieve clear goals.
  • Leading by example in your day-to-day work.
  • Budgeting skills that can match strategy and resources.
  • Stakeholder and client management.
  • Team-building skills that result in amazing outcomes, happy teammates, and award- winning programs.

• Building relationships with key partners. You should be confident and comfortable engaging with key business and government partners to advance program goals. This includes:
  • Ability to build new partnerships with local businesses, property managers, and government B2B sales, fundraising and/or partnership-building experience will be valuable.
  • Engaging and persuasive presentation skills.
  • Leveraging interpersonal communication skills to create win-win outcomes.
• Encouraging individuals to take part in programs. You will need the ability to lead and/or coordinate efforts to engage local employees and others on program offers. These skills include:
  • Ability to be empathetic. True interest in understanding your audience.
  • Directly leading and/or managing team members that conduct community and employee outreach.
  • Coordinating with team members on compelling marketing campaigns and promotions.
  • Leveraging employer and other partnerships to help reach employees and commuters.
• Crunching numbers and optimizing programs over time. You’re not intimidated by data or spreadsheets and the stories they can tell us. You have:
  • Experience monitoring and reporting on program analytics.
  • Experience using data to inform or optimize strategy.
  • Demonstrated ability to develop metric/monitoring efforts to prove value/success.
  • Exceptional analytical, influencing, negotiating, and problem-solving skills.
• Working with tools. You have in-depth knowledge of, and experience with, varying software, including:
  • Project management software (e.g., Asana, Wrike, Basecamp, etc).
  • Microsoft Office tools (e.g., Word, Excel, and PowerPoint).
  • General understanding of other platforms that directly aid in program delivery.

Education and Work Experience Requirements

• Bachelor’s degree in relevant field.
• Four or more years of full-time professional experience, related to urban and/or transportation planning, sustainability, marketing, sales, and/or community outreach.
• Ability to pass a Homeland Security background check.

To Apply

Please send a resume and cover letter to careers@urbantrans.com. In your cover letter, include a paragraph or two about how your unique skill set can be applied to this role and the overall mission of UrbanTrans.